Refund Policy
Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The item must also be returned in its original packaging.
Due to health and safety regulations, only unopened bottles of Zendosa™ are eligible for a return, refund, or exchange.
To complete your return, we require a receipt or proof of purchase.
If you do not require assistance with adjustments and/or Zendosa™ support and wish to request a refund, please contact us at info@zendosahealth.com for return instructions.
All return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance when returning an item.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment. Please allow up to 7 business days for the refund to be processed.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card provider — it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you have completed all of the above and still have not received your refund, please contact us within 7 business days of your original refund request at info@zendosahealth.com
